FAQS
We understand you might have questions, so we have added information on the most common queries below. To get started, please use the tabs to select the section relating to your question. If you don’t see the answer to your query, please don’t hesitate to contact us.
We are a secure and safe online pharmacy, offering medications to our customers and we’re happy to be able to supply treatments for a range of conditions.
Yes. We are based in the UK and registered with the General Pharmaceutical Council.
Our customer care team is available from Monday to Friday through our secure Live Chat, WhatsApp and Email.
Please note that the general enquiries team cannot deal with individual medical enquiries and can take up to 48 hours to respond to email enquiries.
We aim to ship all orders placed Monday – Friday before 3pm on the same day. Orders placed outside these times will be shipped the next working day.
All deliveries are shipped with Royal Mail, UPS who deliver Monday – Saturday.
We use tracked services for all our deliveries. We will email your tracking details when your treatment is dispatched along with an estimated delivery date.
Delivery is normally made very promptly after your dispatch email is received. You can check the tracking details of your parcel in your email at any point after dispatch for an update on your delivery status.
Unfortunately, sometimes packages can get lost in the delivery system, if after 10 days you have not received your delivery, please contact us and we will do all we can to resolve the problem.